Shipping policy

Order Confirmation:

As soon as you plance your order, we will pre-authorise your card and it will not be charged right away. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed, we will process the payment and your order will be dispatched right away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know. 

Order delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your oder will be dispatched within 5 working days. We will send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at contact@louphila.com so that we can help. 

Expected Shipping Time

You can expect a shipping time under 15 days for most products in our store. However, heavier and larger products such as chandeliers, floor lamps, large sculptures and large wall decors may take up to 40 days to be delivered. If you have any question about the shipping time of a specific product, please feel free ask us at contact@louphila.com.

Damages

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to contact@louphila.com so that we can open an insurance claim on your behalf. 

Cancellations & Refunds

Any orders cancelled after 12 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to palce the order.